Effective April 28, 2025
Article 1 (Purpose)
These Terms and Conditions (“Terms”) set forth the rights, obligations, and responsibilities of INFLUDEO Inc. (the “Company”) and global members (“Members”) regarding the use of the Pocamarket website, application, and related services (collectively, the “Site” or “Service”).
The Company complies first with the laws of the Republic of Korea—such as the Act on the Consumer Protection in Electronic Commerce, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Personal Information Protection Act—and strives to respect and follow applicable local laws and international norms for overseas Members.
Article 2 (Definitions)
1.
“Site” means all platforms operated by the Company to provide the Service—e.g., *.pocamarket.com, related web pages, and mobile applications.
2.
“Service” refers to all online and mobile functions the Company provides in connection with trading, exchanging, purchasing, and selling photocards, together with all ancillary features. Members may access the Service via the Site or other platforms (apps, APIs, etc.).
3.
“Member” means an individual who agrees to these Terms and the Privacy Policy, concludes a user agreement with the Company, and is issued an ID (account).
4.
“Wallet Payment Service” is a rechargeable payment method that Members top‑up in advance and use within the Service to pay for purchases, delivery requests, and similar transactions. Wallet balances are treated as cash within the Service, are subject to separate refund policies and validity periods, cannot be used outside the Service, and may only be used as permitted by the Company.
5.
“Shipping Request” means a Member’s request that the Company ship purchased photocards, stored in the Member’s account, to an address designated by the Member. Once a Shipping Request is made, shipping of the relevant items begins.
6.
Terms not otherwise defined herein follow relevant laws and general commercial practice.
Article 3 (Notice and Amendment of Terms)
1.
The Company posts these Terms and its trade name, business address, registration number, and contact information on the Site’s main page or otherwise makes them readily accessible.
2.
The Company may amend these Terms within the bounds of applicable laws, including the Regulation of Standardized Contracts Act, the Framework Act on Telecommunications, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
3.
When amending, the Company will announce the revised Terms and their effective date at least seven (7) days in advance on the Site’s notice board or via e‑mail. If changes materially disadvantage Members or significantly alter rights or obligations, the Company will provide at least thirty (30) days’ prior notice.
4.
A Member may refuse the amended Terms before they take effect. If the Member does not express refusal by the effective date and continues to use the Service, the Member is deemed to have agreed to the amendments. Refusal may result in restricted use or termination of the user agreement.
Article 4 (Other Governing Rules)
Matters not stipulated herein follow relevant laws or separate operating policies and internal guidelines (FAQs, etc.) set by the Company. Where a Member executes a separate agreement with the Company for a specific service, that agreement prevails over these Terms.
Article 5 (Formation of Service Contract)
1.
A service contract (“User Agreement”) is concluded when a prospective Member agrees to these Terms and the Privacy Policy, completes the Company’s prescribed sign‑up procedure, and the Company approves the application.
2.
Clicking an “Agree” button (or similar) on the registration page constitutes consent to these Terms and the Privacy Policy.
3.
Absent business or technical impediment, the Company promptly approves applications and confirms formation of the User Agreement to the applicant.
Article 6 (Service Application)
1.
Applicants must accurately provide required information (e.g., nationality, name, contact details, e‑mail, address). The Company is not liable for disadvantages arising from inaccurate information.
2.
Using another person’s information or providing false information may result in disqualification, service restrictions, and legal penalties.
3.
The Service is intended for users aged sixteen (16) or older. Minors under applicable local law must obtain parental or legal guardian consent. The Company does not individually verify age or legal capacity at sign‑up; Members warrant that they have the right to use the Service and, where necessary, have obtained guardian consent. If later found ineligible, the Company may cancel transactions or suspend the account.
Article 7 (Acceptance and Rejection of Applications)
1.
The Company approves applications in the order received unless significant business or technical issues arise.
2.
The Company may refuse or defer approval in cases including, but not limited to:
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Application not made under the applicant’s own social login or e‑mail
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Use of a false name or another person’s information
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Incomplete, false, or erroneous application details
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Attempted use from non‑service regions via abnormal or circumvention methods
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Re‑application by a person previously disqualified for breaching these Terms
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Lack of service capacity or technical obstacles
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Other reasonable grounds determined by the Company
3.
If approval is refused or deferred, the Company will notify the applicant unless inaccurate contact details prevent notice.
Article 8 (Contents of Service)
Primary Service features include:
1.
All functions related to purchasing, selling, exchanging, and matching items (e.g., photocards)
2.
Advertising services using data provided by Members
3.
Any additional services developed by the Company or provided through partnerships
Detailed terms or conditions of certain services may be indicated separately on the Site.
Article 9 (Wallet Payment Service)
1.
Use of Wallet
•
Members may pay, top‑up, or request refunds through the “Wallet” feature.
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The default Wallet currency is U.S. dollars (USD); exchange rates and fees may apply per Company or payment‑gateway (PG) policies.
2.
Fees and Limitations
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Exchange fees may be charged when topping up, borne by the Member.
•
Technical faults or network issues may temporarily interrupt payments; the Company will restore service promptly.
•
Further details are available in notices, policies, or FAQs on the Site.
Article 10 (Wallet Charge Cancellation and Refund)
1.
Cancellation: If no transactions have occurred within seven (7) days after top‑up, the Member may cancel the charge.
2.
Except as above, Wallet balances are non‑refundable in cash and usable only within the Service.
3.
Refund Procedure: Upon request, the Company remits balances within seven (7) business days to the Member’s designated account, deducting transfer fees. Additional documents may be required; failure to submit may delay or void refunds.
4.
Expiry: Wallet balances expire five (5) years after the later of the last top‑up or last use. The Company will notify Members at least thirty (30) days before expiry.
Article 11 (Service Through Partnerships)
1.
Member information registered on the Site may be displayed on partner sites or media.
2.
The Company pre‑notifies Members of such exposure and maintains a list of partners accessible on the Site.
Article 12 (Service Fees)
1.
Membership and basic features (e.g., searching and viewing photocards) are free. Delivery requests, Wallet top‑ups, purchases, and certain other functions may be fee‑based.
2.
Fees and payment terms for paid services are clearly shown on the Site.
3.
If fee changes occur, the Company notifies Members at least seven (7) days in advance; disadvantageous changes are also announced at least seven (7) days prior and are not retroactive to ongoing transactions.
Article 13 (Withdrawal of Purchase and Refunds)
1.
No‑Cancellation Principle
Because Pocamarket is a consignment marketplace that remits the purchase price to the seller immediately upon purchase confirmation, cancellations or refunds are generally impossible except where mandatory consumer‑protection law requires otherwise. This policy is clearly disclosed at checkout, and a Member’s explicit consent is required before a purchase is completed.
2.
Defective or Misdescribed Items
If the delivered item has a serious defect or materially differs from its listing, the Member may file a refund request through Customer Support within seven (7) days of the delivery date (waybill basis) and must submit an unedited, one‑take unboxing video showing the Company barcode. The Company will determine eligibility using its internal criteria and any evidence provided.
3.
Non‑Refundable Cases
The Member may not obtain a refund where:
•
The item’s value has significantly decreased due to the Member’s use or handling
•
Re‑sale is impossible owing to opened packaging
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The Member expressly agreed that the purchase is non‑refundable
•
No unedited, one‑take unboxing video with Company barcode is provided, or more than seven (7) days have passed after delivery (per waybill)
4.
EU Residents
A 14‑day right of withdrawal under the EU Consumer Rights Directive generally applies, except where the Member received clear notice and expressly consented that the item is non‑refundable and local law allows such an exception. If the Directive prohibits exemption, EU law prevails.
5.
Returned Shipments & Disposal
If a parcel is returned to the Company because the Member provided an incorrect / incomplete address, failed to pay import duties or taxes, or refused or neglected to receive the parcel, the Company will send a Return Notice to the Member’s registered e‑mail. The Member may request re‑shipment or self‑collection within sixty (60) calendar days of the Return Notice; all additional costs (re‑shipping, storage, customs) are borne by the Member. If the Member fails to respond or to pay the required costs within the 60‑day period, the Company may dispose of or destroy the returned items at its discretion, and the Member shall have no further claim, refund, or compensation rights regarding those items.
Article 14 (Service Hours)
The Service operates 24/7/365 unless otherwise specified. Certain services may have separate hours, which the Company announces in advance. Planned maintenance, upgrades, or network failures may cause temporary suspension; schedule and details are notified beforehand when possible.
Article 15 (Suspension of Service Provision)
The Company may suspend service when:
1.
Maintenance, repairs, or replacement of facilities is required (with prior notice)
2.
Telecommunications carriers discontinue service (e.g., external network outage)
3.
Force majeure makes provision objectively impossible
Paid‑service periods are extended to compensate for suspended time.
Article 16 (Information Provision and Advertisements)
1.
With prior consent, the Company may send Members information necessary for service use, improvement, or new offerings via e‑mail, SMS, or push notifications.
2.
Service‑related information or ads may appear on screens; advertising e‑mails, SMS, or push messages are sent only with prior consent as required by law.
3.
The Company is not liable for losses arising from Members’ dealings with advertisers unless caused by the Company’s willful misconduct or gross negligence.
4.
Members are deemed to consent to advertisement exposure as part of the Service.
Article 17 (Responsibility for Content and Company Editing Rights)
1.
“Content” means all personal data and postings entered by Members on the Site.
2.
Members must enter accurate, truthful content and bear responsibility for inaccuracies.
3.
Members manage their own content; delegation does not relieve responsibility.
4.
The Company may correct typos or socially inappropriate expressions in Member content.
5.
If a third party requests deletion for defamation or falsehood, the Company may delete content without prior notice and will inform the Member afterward.
Article 18 (Utilization of Posted Data)
1.
Information entered by Members may be processed into anonymized statistics for trend analysis and media distribution.
2.
Member‑generated databases, postings, and materials may be used for Service promotion and marketing within the bounds of the Privacy Policy and applicable laws.
Article 19 (Company’s Obligations)
1.
The Company endeavors to provide continuous, stable Service under these Terms.
2.
Legitimate complaints are handled without delay; if prompt resolution is difficult, the Company communicates reasons and timelines.
3.
Payment records for paid services are retained for at least five (5) years per law.
4.
The Company is not liable for force‑majeure interruptions but will strive to restore data and support Service continuity.
5.
Personal data is not provided to third parties except with Member consent or as permitted by law.
6.
Content adversely affecting Site operations may be deleted without prior consent; the Company will notify the Member afterward when feasible.
Article 20 (Member’s Obligations)
1.
Members must comply with laws, these Terms, and Company announcements, and must not interfere with operations.
2.
When using paid services, Members incur payment obligations upon application or purchase.
3.
Members must safeguard payment credentials (e.g., card passwords).
4.
Information obtained through the Service may not be copied, distributed, or exploited without prior consent.
5.
Prohibited acts include, but are not limited to:
•
Providing false or third‑party information during sign‑up or updates
•
Stealing another Member’s ID or password
•
Conducting or planning criminal acts via the Service
•
Defaming or insulting others
•
Infringing intellectual‑property rights
•
Hacking, distributing malware or viruses
•
Sending spam or unsolicited information
•
Overloading servers or disrupting operations
•
Commercial use of data without authorization
•
Posting offensive content
•
Any act violating public morals or laws
6.
Members must securely manage account credentials and bear losses due to their own negligence.
7.
Members indemnify the Company and third parties for damages caused by breach of these Terms or law.
Article 21 (Termination, Suspension, and Data Deletion)
1.
A Member may terminate the User Agreement by following the Company’s withdrawal procedure. The Company processes withdrawal promptly.
2.
Except where law requires retention, all Member data is deleted upon withdrawal.
3.
If a Member breaches obligations or grounds for refusal under Article 7(2) arise post‑registration, the Company may suspend or terminate the account without prior consent. The Company will notify the Member and provide an opportunity to explain.
4.
Members may contest measures within fourteen (14) days of notice; the Company responds within fourteen (14) days and takes appropriate action if objections are valid.
5.
If paid services cannot be provided for reasons attributable to the Company, Members may cancel and receive a prorated refund.
6.
Upon termination, Members must withdraw remaining Wallet balances and assets. If the Member agrees to abandon assets during withdrawal, the Company may dispose of them without liability, and no claims may be made thereafter.
Article 22 (Compensation for Damages)
1.
The Company compensates Members for damages caused by breach of its obligations under these Terms or its fault, in accordance with applicable law.
2.
Members compensate the Company and third parties for damages caused by their breach or fault.
3.
The Company is not liable for Members’ expected benefits or free services, except where it violates the Privacy Policy or law.
4.
The Company is exempt from liability where service provision is impossible due to force majeure.
5.
The Company is not liable for damages arising from Member fault or breach.
Article 23 (Adjustment of Fee Errors)
1.
Overpayment: Excess amounts are refunded; if the Member owes the Company, the debt may be offset first.
2.
Underpayment: The Company may bill the shortage after notifying the Member, who must pay by the designated date.
Article 24 (Personal Information Protection)
The Company protects personal data in accordance with relevant laws; details are set forth in the Privacy Policy, which is incorporated into these Terms.
Article 25 (Consent to Credit‑Information Use)
When acquiring a Member’s credit information, the Company follows the Credit Information Use and Protection Act and obtains prior consent before providing or using such information for purposes beyond the Service.
Article 26 (Dispute Resolution and Governing Law)
1.
The Company and Members endeavor to resolve disputes amicably through good‑faith discussions.
2.
Legitimate opinions or complaints are promptly addressed via customer support.
3.
For formal dispute resolution, the Company cooperates with procedures required under local e‑commerce laws.
4.
Governing Law: These Terms are governed by Korean law; mandatory consumer‑protection laws of the Member’s residence prevail if inconsistent.
5.
Jurisdiction:
•
Members residing outside Korea: Seoul Central District Court, Korea, has exclusive jurisdiction at first instance.
•
Members residing in Korea: the Korean court with jurisdiction over the Member’s address.
•
If address is unknown or foreign and venue is unclear: the court with jurisdiction over the Company’s principal office.
•
Notwithstanding the above, either party may seek provisional remedies from a competent court.
Article 27 (Business Information)
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Company Name: Infludeo.Inc
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Representative: Sangyeob Park
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Address
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Head Office : Office A‑2001, 20 F, 15 Yeongjung‑ro, Yeongdeungpo‑gu, Seoul 07305, Republic of Korea
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USA Office : 131 Continental Dr Suite 305 Newark, DE 19713, United States
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Telephone: +82‑2‑6014‑8373
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E‑mail: hello@infludeo.com
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Business Registration No.: 245‑81‑01708
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Mail‑Order Business No.: 2022‑Seoul‑Mapo‑2978
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Hosting Provider: Amazon Web Services, Inc.
Effective Date: 28 April 2025