Please refer to this page for any questions regarding purchases and refunds on Pocamarket! Feel free to contact the customer center via Chat Support as well.
** Our hours are 9am-6pm (KST)
Buy
Q1. I made a purchase but haven’t received the item.
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Once you purchase photocards, they are saved in your collection. If you wish to receive physical photocards, you have to request shipping.
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Currently, there are no regulations on the storage fee or time limit for [Collection]. However, the policy may change in the future, so we recommend requesting shipping as soon as possible if you can.
Q2. Is there no cart? Can’t I buy multiple items at once?
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We do not have a cart system, and all products must be purchased individually.
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We are currently working on improvements to make your purchasing experience more convenient. Please bear with us for a little while longer.
Refund
Q1. Can I cancel my purchase?
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Once you have purchased the item, the purchase cannot be canceled.
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If there are any issues with the product and you need to contact customer service, inquiries must be made within 7 days of product arrival, accompanied by an unboxing video and the barcode number for verification.
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The unboxing process must be captured entirely, and any signs of opening or editing will invalidate the video. (* Each file must be under 1GB. For prompt assistance, please contact us via chat support.)
Q2. Can I refund my photocard?
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Due to the nature of our platform, refunds are not possible once you have purchased any Photocards.
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As soon as you purchase photocards, the selling amount is settled with the sellers in Korea. You have already agreed to this before making the purchase as well.
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Since your purchase amount has already been settled with the sellers, transactions cannot be reversed.
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We apologize that I couldn't be of more help.
Q3. Can I refund my wallet or Charge?
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Cancellation of a charge is only possible if no transaction has occurred for the charged amount, and the cancellation request must be made within 7 days of the charge date.
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Also, For amounts that have already been charged, only full cancellation is possible, and partial refunds are not available.
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we cannot refund your balance.
Standard for photocard condition
- Official photocards that were officially released under the agreement with the entertainment company.
- Any scratch, imprint, press is less than 10mm (facial part of the photocard)
- Roller press marks or dotted marks during the printing process
- Photocards that are made with special material that have minor scratches. (Special Material: matt, transparent, lenticular, etc.
- Defects filed other than the above acceptance criteria do not fall under the reasons for purchase cancellation and refund.