Please refer to this page for any questions including login or account on Pocamarket!
Feel free to contact the customer center via Chat Support as well.
* Our hours are 9am-6pm (KST)
Q1. I can’t sign up or I can’t log in
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Please verify the email address and social media account you are using to log in, and then contact our customer chat support.
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Providing a recording or screenshots of the login process can be very helpful in identifying the issue.
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If you have a purchase history of photocards or have requested shipment, sharing the payment approval number, tracking number, or the destination address you entered at the time of purchase will help us assist you more quickly.
Q2. I forgot my login information
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Please contact our customer chat support, and we will happily help you find your account.
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If you have a purchase history of photocards or have requested shipment, sharing the payment approval number, tracking number, or the destination address you entered at the time of purchase will help us assist you more quickly.
Q3. Can I change my nickname?
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A nickname is a unique identifier for each member and cannot be changed.
Q4. How do I delete or deactivate my account?
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[My Page] - [ More] - [My Info] - [Delect Account] - [Enter the consent statement]
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