Pocamarket FAQ: My Account

Please refer to this page for any questions including login or account on Pocamarket! Feel free to contact the customer center via Chat Support as well. * Our hours are 9am-6pm (KST)

Q1. I can’t sign up or I can’t log in

Q2. I can’t log in with Google in App

Q3. I forgot my login information

Q4. Can I change my nickname?

Q5. How do I delete or deactivate my account?

Q1. I can’t sign up or I can’t log in

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Please verify the email address and SNS account you are attempting to log in with, then contact Chat Support Customer Center.

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Providing a recording of the login process would be helpful for figuring out what the issue is.

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If you have a purchase history for photo cards, having the payment approval number from the time of purchase would facilitate the consultation.

Q2. I can’t log in with Google in App

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Google login is available only on the web (mobile, PC), not on the app. Please use the website.

Pocamarket, Easy Buying, Easy Collecting K-pop Photocards

Already, over 170,000 K-pop fans are collecting 100% verified authentic photocards with Pocamarket. Pocamarket makes collecting K-pop photocards easier and more enjoyable for you! You can find photocards featuring K-pop idols such as Stray Kids, Twice, NCT, and more. all at your fingertips, with new photocards updated every day!

https://pocamarket.com/

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If you have signed up with Twitter, Apple, or any other login method using the same Gmail account, Google login cannot be used for registration. Please use a different Gmail account or utilize the existing login method.

Q3. I forgot my login information

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Please contact customer support via the Chat Support at the bottom of the home page.

Q4. Can I change my nickname?

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Nickname is a unique identifier for members and cannot be changed.

Q5. How do I delete or deactivate my account?

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