How long does it take to deliver after requesting shipping?
For your reference, once you request shipping, we prepare and ship your package to the courier company within 5 days. After the tracking number is issued, delivery usually takes 7 to 12 days on average.
[Shipping Info]
Worldwide shipping is available from Korea, and a tracking number will be provided. Once your package is handed over to the courier company, the tracking number will be updated in the My > Shipping list > Details.In the United States, only the express shipping option (FedEx) is available, and the customs clearance fee is included in the shipping cost (effective September 16, 2025).
Express
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Delivery Period: 5-7 days
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Tracking available after shipment
Shipping Country & Fee
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Compensation: Partial
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Available Country: +150 countries
K-Packet / Economy
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Delivery Period:
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K-packet : 10-14 days
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Economy : 2–3 weeks or longer
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Tracking available after shipment
Shipping Country & Fee
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Compensation: Provided by Pocamarket
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Available Country
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K-packet: May vary by country
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Economy : 9.90 USD (same shipping fee for supported countries)
Non-Delivery Country
Russian Federation / Ukraine / Belarus / Iran / Paraguay / North Korea
Before: Request Shipping
Q1. What countries are eligible for shipping?
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Available shipping destinations may vary by shipping option, and we ship to over 150 countries. Please visit the 'Check Shipping Fee' page to find your country.
Q2. Are there limits on the quantity when placing a shipment request?
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You can request shipping for up to 40 photo cards per shipment, and there is no limit to the number of requests you can make.
Q3. Can I combine shipping?
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As per Pocamarket’s policy, combined shipping is not available, so please make separate individual requests.
Q4. Is there a minimum quantity required for a shipping request?
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You can request shipping for anywhere from 1 to 40 photo cards.
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While we recommend requesting more items at once to make the most of the international shipping fee, the choice is entirely up to you.
After: Request Shipping
Q1. How long does it take to deliver after requesting shipping?
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For your reference, once you request shipping, we prepare and ship your package to the courier company within 5 days.
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After the tracking number is issued, delivery usually takes 7 to 12 days on average.
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Regarding Economy option : On average, delivery takes about 2–3 weeks after shipping, but it may take longer depending on the destination country or the shipment volume.
Q2. Should I record an unboxing video before opening the package?
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If there are any issues with the product and you need to contact customer service, inquiries must be made within 7 days of product arrival, accompanied by an unboxing video and the barcode number for verification.
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The unboxing process must be recorded in full from start to finish without interruption, and any signs of opening or editing will make the video invalid.
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The defect must be clearly visible in the unboxing video. For faster verification, we also recommend filming the part you believe to be defective.
Notes
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Each file must be under 1GB.
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For quicker assistance, please contact us through chat support.
Q3. Where can I check the delivery status?
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You can check [My Page] - [Shipping List] - [Shipping Detail] - [Track Your Package]
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Q4. I can’t check the tracking number
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Tracking is available on the Pocamarket platform under My > Shipping list > Detail.
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Please note that tracking may become available 2–3 days after shipment (based on KST).
Express
Once your tracking number is available (it starts with IC), you can track your package via this link.
K-Packet / Economy
You can track the shipment through the EMS tracking service of each country's postal service.
Q5. I would like to cancel my shipping request
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Cancellation is not possible after the shipment request has been made.
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However, if the shipping status is "Preparing for Shipment," you can modify the shipping information, such as the delivery address.