Usage Guide
Notice

Pocamarket FAQ: Shipping

How long does it take to deliver after requesting shipping?
For your reference, once you request shipping, we prepare and ship your package to the courier company within 5 days. After the tracking number is issued, delivery usually takes 7 to 12 days on average.

[Shipping Info]

  Worldwide shipping is available from Korea, and a tracking number will be provided. Once your package is handed over to the courier company, the tracking number will be updated in the My > Shipping list > Details section.

Express

Delivery Period: 5-7 days
Tracking available after shipment
Compensation: Partial
Available Country: +150 countries

K-Packet / Economy

Delivery Period: 10-14 days
Tracking available after shipment
Shipping Country & Fee
Compensation: Provided by Pocamarket
Available Country
K-packet: May vary by country
Economy : 9.90 USD (same shipping fee for supported countries)
Non-Delivery Country
Russian Federation / Ukraine / Belarus / Iran / North Korea

Before: Request Shipping

Q1. What countries are eligible for shipping?

The available shipping countries vary depending on the chosen courier. Generally, we offer shipping to over 150 countries. Please check the 'Check Shipping Fee' website to search for the country you wish to ship to!
Check Shipping Fee (Website)
Available Country (K-Packet)

Q2. Is there a limit of 40 photocards per month for shipping requests?

You can ship up to 40 photo cards per shipping request, and this limit is not affected by the month.
You are free to request shipping as often as you like within a month.

Q3. Can I combine shipping?

You can ship up to 40 photo cards per shipping request, and this limit is not affected by the month.
Combined shipping is not available, so please make separate individual requests.

Q4. What is the minimum quantity for a shipping request?

You can request shipping starting from 1 card.

After: Request Shipping

Q1. How long does it take to deliver after requesting shipping?

For your reference, once you request shipping, we prepare and ship your package to the courier company within 5 days. After the tracking number is issued, delivery usually takes 7 to 12 days on average.

Q2. Why shoot an unboxing video before opening the Package?

If there are any issues with the product and you need to contact customer service, inquiries must be made within 7 days of product arrival, accompanied by an unboxing video and the barcode number for verification.
The unboxing process must be captured entirely, and any signs of opening or editing will invalidate the video. (* Each file must be under 1GB. For prompt assistance, please contact us via chat support.)

Q3. Where can I check the delivery status?

You can check [My Page] - [Shipping List] - [Shipping Detail] - [Track Package]
Step 1.
Step 2.
Step 3.

Q4. I can’t check the tracking number

Tracking is available on the Pocamarket platform under My > Shipping list > Detail.
Please note that tracking may become available 2–3 days after shipment (based on KST).

 Express

Once your tracking number is available (it starts with IC), you can track your package via this link.

 K-Packet / Economy

You can track the shipment through the EMS tracking service of each country's postal service.

Q5. I would like to cancel my shipping request

Cancellation is not possible after the shipment request has been made. However, if the shipping status is "Preparing for Shipment," you can modify the shipping information, such as the delivery address.