Usage Guide
Notice

Pocamarket FAQ: Coupon

Pocamarket offers various promotional events. Don't miss out on coupons and promotion codes for discounts!

Q1. Why can't I use coupons when purchasing photo cards?

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Before applying a coupon, please check whether the photocard you’re trying to purchase is already discounted, as coupons cannot be used on discounted items.
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If the coupon still cannot be applied, please send us a screenshot through chat support or by email at hello@infludeo.com, and we will provide further assistance.

Q2. When I enter the coupon code, 'Apply' isn't working.

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There are conditions for using coupon. If you have met the conditions but still encounter issues, please send us a screenshot through chat support or by email at hello@infludeo.com, and we will provide further assistance.

Q3. I have coupons in my coupon box, but when I try to request shipping, the coupons are not showing up

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If the coupon does not appear when selected on the order form due to mismatched conditions, please review the usage conditions in the coupon box.
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If the coupon still cannot be applied, please send us a screenshot through chat support or by email at hello@infludeo.com, and we will provide further assistance.